Delivery & FAQ
The questions worth answering before you order, starting with the one that costs the most to get wrong.
What if I spell the name wrong?
We print exactly what you type. Nobody reads it back to you and nobody corrects it, because we have no way of knowing whether “Sofia” should have been “Sophia” — both are real names, and guessing would be worse than printing.
So please check the spelling before you pay. The name on your confirmation email is the name that will be printed.
If you spot a mistake, email us straight away at hello@bensbookboutique.com. If your book has not gone to print yet we will fix it at no charge. Once it has been printed we cannot — a book with the wrong name on it cannot be sold to anyone else, so a reprint is a new book. We would still rather hear from you than not.
How long will it take?
Your book is printed after you order it, so allow about 5 working days before it is dispatched, then normal UK postage on top. You will get an email with tracking when it is on its way.
If you are buying for a particular date, order with a week or so to spare. We would rather say that plainly than have you find out.
What does postage cost?
UK delivery is £3.95, shown at checkout. We currently ship within the UK only.
Can I see it before it is printed?
Not yet — we are working on sending a proof of the personalised pages before anything goes to print. For now, the checkout page shows you a preview of how your name reads in the story text, which is the part most likely to surprise you.
How are the illustrations made?
The artwork is created with AI assistance and then edited, corrected and laid out by us. We think you should know how the thing you are buying was made, so we say it here, in our terms, and on our Etsy shop rather than burying it.
The stories are written by us. The characters are drawn consistently so that the same child appears throughout a book rather than changing between pages.
What if it arrives damaged?
Email us within 14 days with a photograph and we will reprint and resend it, or refund you — your choice, at no cost to you. Personalisation makes no difference to this. See Returns for the detail.
Can I change my mind?
Because each book is personalised and made to order, the 14-day right to change your mind does not apply once your order is placed. This is set out in full on the Returns page, and it is worth reading before you buy rather than after.
If your book is faulty, damaged, or not what was described, that is a different matter entirely and you are covered.
Where is my order?
Check for the dispatch email with your tracking number first. If it has been longer than you would expect, email hello@bensbookboutique.com with the name the order was placed under and we will find it.
Do you ship outside the UK?
Not at the moment. It is on the list.