Privacy
What we collect, why, who else sees it, and how long we keep it. In plain English, because a privacy notice nobody can read is not a privacy notice.
Who is responsible
Ben's Book Boutique is the data controller for information collected through bensbookboutique.com. Any question about your data: hello@bensbookboutique.com.
What we collect
- Your details — name, email address, delivery address, and your order.
- The personalisation — the first name you want printed, the character chosen, and any gift message. This is usually a child’s first name, given to us by an adult making the purchase.
- Payment — handled entirely by our payment processor. We receive a confirmation that you paid and the last few digits of the card. We never see your full card number.
We do not run advertising trackers on this site and we do not sell anybody’s data to anybody, ever.
Why we have it, and on what basis
- To make and send your book — we cannot print a personalised book without the name, or post it without the address. This is necessary to perform our contract with you.
- To keep records — sales records are kept because we are legally required to keep them.
- To answer you — if you email us about an order, we keep the correspondence so the next person to read it has the context.
Who else sees it
Only the companies that have to, and only the part they need:
- Stripe, our payment processor, handles your payment.
- Our printer (Bookvault, United Kingdom) receives your delivery address and the finished print file, which contains the printed name and message. It does not receive your email address or payment details, and it does not contact you.
- The courier receives your name and address so it can deliver the parcel.
- Etsy, if you ordered there rather than here. In that case Etsy is the one holding your account and its own privacy policy applies alongside this one.
- Our hosting and database providers, who store the data on our behalf. Our database is hosted in London.
How long we keep it
- Print files — the PDF containing the child’s name is deleted shortly after printing, on an automatic schedule. It does not sit around.
- Order records — kept as long as we are required to keep sales records for tax purposes, currently six years.
- Emails — kept while they are useful, then deleted.
Children
Our books are for children but our shop is not: orders are placed by adults, and we do not knowingly collect anything from a child. The only thing we hold about the child is the first name and the character chosen — given to us by the adult buying the book, printed, and then deleted with the print file.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or object to how we are using it. Email us and we will deal with it — there is no form and no charge.
If we get it wrong you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to fix it first.
Cookies
We use only what the site needs to work — a session for checkout, and a login for the shop owner. No advertising cookies, no third-party analytics profiling you across the web.